tag:blogger.com,1999:blog-379145335165821479.post3424302890640396177..comments2024-01-11T17:16:38.734-05:00Comments on Dock Six Chronicles: Customer Service, and Why It Matters: You Have One Job...Dock Six Chronicleshttp://www.blogger.com/profile/03597255314638510360noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-379145335165821479.post-19585703929756978952014-07-17T08:37:24.393-04:002014-07-17T08:37:24.393-04:00I love the Buddhist theme of possible names for yo...I love the Buddhist theme of possible names for your boat. (Except Ereni, what's that?) But Karma gets my vote. Make sure you invite us to the renaming ceremony. Also, glad your eyebrows are still intact. Anonymoushttps://www.blogger.com/profile/09313625222295485609noreply@blogger.comtag:blogger.com,1999:blog-379145335165821479.post-17541169781093320172014-07-17T07:49:16.063-04:002014-07-17T07:49:16.063-04:00Agree 100% with your comments on Lee Valley. Leona...Agree 100% with your comments on Lee Valley. Leonard Lee, although a retired civil servant, was the opposite of the "get back behind the white line" attitude of some government service agencies. Great company, great tools that are rare finds and some pretty neat stuff.<br /><br />As far as the Skydome phone company goes....a friend did a consulting gig there around 2000 to analyze and suggest improvements to their CSR processes. What she found was that the Customer Service reps were measured on how quickly they handled a cell / home phone customer's call. Hanging up on the customer counted as a way to handle the call. <br />Only in Mr Rogers' Neighbourhood. He will never be part of my life again.I_amcdn@hotmail.comhttps://www.flickr.com/photos/63321157@N08/5914320968/in/set-72157626797140080noreply@blogger.com